Refund and Return Policy

At Kajola Travel, we are committed to providing you with an enjoyable, hassle-free booking experience. Our return and refund policy is designed to let you modify or cancel your bookings with ease, within the specified timeframes.

You can request a refund up to 48 hours before the start of the booked activity. Beyond this deadline, no refund will be possible, unless otherwise specifically stated for the activity.

To be eligible for a return or refund:

• The request must be made at least 48 hours before the start of the activity.
• The activity must not have already taken place.
• Certain activities or services, specifically indicated on the product page, may not be refundable.

To initiate a return or refund, please contact our customer service team using one of the following methods:

• Email: contact@kajola-travel.com
• Phone: +33 6 99 72 30 44
• Contact form on our website.

Be sure to provide your booking number and activity details to speed up the processing of your request.

No additional fees are charged for returns or cancellations made within the authorised timeframes. Kajola Travel covers all return costs.

Certain services or products may not be eligible for a refund, including:

• Discounted or promotional activities.
• Services for which specific conditions are stated on the product page.

Refunds are made to the credit card used at the time of purchase or via the same payment method originally used.

Once your request has been approved, the refund will be processed within 15 business days. This timeframe may vary depending on the processing times of your bank or card provider.

If you wish to exchange an activity or service, this is possible subject to availability and must be requested within the same timeframes as for refunds. Exchanges are subject to the same conditions as refunds.

If you have not received your refund within the expected timeframe, we recommend that you:

• Check your bank account again.
• Contact your credit card company or bank, as there may be some processing time before the refund is officially posted.

If you still have not received your refund after taking these steps, please contact us at contact@kajola-travel.com.

Special conditions may apply during certain periods, such as peak season or specific promotions. These conditions will be clearly indicated on the relevant activity page.

For any question or complaint relating to a return or refund, please contact our customer service team by email at contact@kajola-travel.com. We are committed to responding to all requests as quickly as possible.